Mood:
don't askWhat's this Maintenance Department need even more than Quality Control ??
Education.
A Quality Training Program.
How does management address our lack of educated mechanics ?? They nearly eliminate training. We now have 3 active trainers (2 of which are some of our youngest, least experienced), the rest have been moved back to the garage floors as supervisors. At least we have a few good supervisors now.
It's true that our training program sucked before, but was better than nothing. It needed expanded not eliminated. It would be financially beneficial if done correctly. The rewards would be in the effectiveness of the mechanics. We have way too many mechanics that can't troubleshoot. The most common method of troubleshooting I see is to guess what's wrong, and replace a part, if that don't fix it, replace another part until the problem goes away.
Even more common is "will it make it to the next garage ??" Basic troubleshooting and basic general maintenance are what we need more of.
Posted by DogHouse
at 4:59 PM EDT
Updated: Friday, 22 April 2005 8:07 PM EDT
